patient experience
Healthcare Services
Using “Big Data” in Healthcare FM: A Growing Trend
Roopesh Chetty
Roopesh Chetty

Vice President,
Data Analytics for Healthcare Outcomes

“Big Data,” the phenomenon every industry and professional is hailing as the next great innovation-driver, has its origins in part in the healthcare industry. In today’s fast-paced environment, Big Data is likely to play an increasing role in helping hospitals stay ahead of the curve in the ever-changing healthcare industry. (more…)

Healthcare Services
Driving the Evolution of Patient Experience
Alison B. Saine
Alison B. Saine

Director, Patient Insights
Sodexo Global Healthcare

Ten years ago it was enough to treat patients’ clinical needs—if the medical or surgical treatments were a success, the patient left satisfied. Improving the patient experience was a supplemental priority for hospitals. Now patients and potential patients pay attention to how they receive clinical treatments and how healthcare providers communicate with them both before and after they leave the hospital. Their perception of care drives hospital revenue and reimbursements, hence making Patient Experience a core element of healthcare services. (more…)

Healthcare Services Workforce & Workplace
Using Technology to Transform Healthcare
Aster Angagaw
Aster Angagaw

CEO, Specialty &

Canada Healthcare,

Sodexo North America

This is the fourth in a continuing blog series based on the findings from the Sodexo 2016 Healthcare Compendium, a compilation of research that examines the increasing trend toward a focus on value in the healthcare sector. Read the full article: Trends in Healthcare Technology

 

Most major communities have one or more main hospitals, each surrounded by aligned patient-centered medical homes, specialty clinics, outpatient doctors’ offices, ambulatory clinics, urgent care centers and often, smaller, outlying hospitals. The individual entities within each network need to work in concert with each other, but it can be challenging to communicate efficiently so that patient information is secure, consistent and compliant.

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Healthcare Services Workforce & Workplace
Identifying Approaches to Improve the Patient Experience
Jeff Paulson
Jeff Paulson

CEO, Healthcare,
Sodexo North America

2016 Healthcare CompendiumThis is the second in a continuing blog series based on the findings from the Sodexo 2016 Healthcare Compendium, a compilation of research that examines the increasing trend toward a focus on value in the healthcare sector. Read the full article Understanding and Managing Patient Fear in the Hospital Setting.

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