management
Workforce & Workplace
Merging Business and Basketball to Coach a Championship-Winning Team
Charlotte Jensen
Charlotte Jensen
CEO Sports & Leisure,
Sodexo North America

Every year during March Madness, fans unite to cheer on their favorite teams as they play in college basketball’s biggest tournament. Madness aside, fans look to one person to lead their team to the championship title — the coach. While March Madness takes place only once a year, coaching a winning team in the business world is a year-round job. Leading a team to victory means coaching employees through mistakes and applauding their successes, among other key strategies. (more…)

Corporate Services
Millennials have already changed the workplace. Here’s how.
Mark Bickford
Mark Bickford
President,
Corporate Services
Sodexo North America

For many years now, we’ve been making conjectures about the impact millennials could have on the workforce as more of them begin their careers. The majority of millennials—those born between about 1980 and the mid-1990s—are now of working age. Their impact on the workplace isn’t just conjecture anymore: It’s here.

Sodexo’s 2017 Workplace Trends Report shows that, as expected, this generation is having a major impact on the way we work today. Our key findings about millennials in the workplace show: (more…)

Workforce & Workplace
Three Quality of Lifehacks for Recognizing the All-Stars at Your Organization
Quality of Lifehacks
Quality of Lifehacks

You may have watched this weekend’s NBA All-Star game, but do you know why those players were picked to play? It’s not about points scored or minutes played, and it’s not about the dollars they earn for team owners. They’re chosen by the people most touched by their work. The NBA lets fans pick half of the starting players — and the rest are picked by fellow players and the media who cover them. Coaches pick the reserves. The stars are brought into this national spotlight because their work has made an impression on the people closest to the game — and it’s the fact that fans, peers, reporters, and coaches are responsible for the selection that makes the occasion even more special for the players. (more…)

Workforce & Workplace
Three Quality of Lifehacks for Creating a Fun Work Environment
Quality of Lifehacks
Quality of Lifehacks

Most of us spend at least half of our waking hours at work, so why not make it fun?  In fact, research has shown that creating a feeling of optimism and happiness at work can improve employee performance. A survey of HR managers showed that the majority encourages fun at work because they believe it benefits both the individual and the organization. (more…)

Workforce & Workplace Quality of Lifehacks
3 Quality of Lifehacks by Sodexo for Having a Great Relationship With Your Boss
Quality of Lifehacks
Quality of Lifehacks

For the vast majority of us, having a boss is just a fact of life. Whether or not we get along with those bosses, however, can be much less of a sure thing—but it doesn’t have to be.

Other than being a friendly, intelligent and all-around all-star employee, which of course you are, there are steps you can actively take to better connect with your boss, and they’re not even that hard. Check them out: (more…)

Workforce & Workplace
Why Your Office Should Be More Like The Office
Steve Cox
Steve Cox
VP, Public Relations
Sodexo North America

The Office, NBC’s hit comedy that aired from 2005 to 2013, led to millions of viewers laughing on a week to week basis. It was one of my favorite shows and even all these years later, it still makes me laugh…and rings true of what goes on in most office environments, albeit a little exaggerated. The show documents the life of a rather dysfunctional office and their daily antics. While as a whole, the extreme personalities of The Office, lead to an incongruous environment, there are traits from each of the characters that can be quite beneficial when applied in the workplace. (more…)

Workforce & Workplace
Striving for Perfection on the Basketball Court and in Life
Jeff Moore
Jeff Moore
Vice President, Strategy,
Sodexo North America &
Former Marine Veteran

“I’m someone who will push you beyond all reasonable limits. Someone who will ask you not to just fulfill your potential but to exceed it. Someone who will expect more from you than you may believe you are capable of.” – Pat Summitt (more…)

Quality of Lifehacks
3 Hacks by Sodexo for Managing your Boss
Quality of Lifehacks
Quality of Lifehacks

No matter where you work, it’s likely that you have a boss that manages you. What you may not realize is that not only does your boss manage you, but you can manage him or her as well. Being able to positively manage up can make your life at work easier and happier, but it has other benefits as well. A good manager can advocate for you to get the opportunities you want, whether it’s being put on a new project or getting a promotion. (more…)

Workforce & Workplace
What’s your Game of Thrones Management Style?
Steve Cox
Steve Cox
VP, Public Relations
Sodexo North America

The TV series Game of Thrones, which returned to HBO for a sixth season on Sunday, has hooked millions of viewers with its tale of the power struggle to rule the fictional kingdom of Westeros. With hundreds of characters and about as many plot twists, it’s as much a study of personality types as it is of leadership. The main characters’ paths and struggles can mirror leadership styles we see in our workplaces. Do you recognize yourself, your managers, or your colleagues in any of the leadership types below? (Mild spoilers ahead.)

(more…)

Workforce & Workplace
Why a Balanced Motivational Style Will Elevate Employee Performance
Mia Mends
Mia Mends
CEO,
Benefits & Rewards Services
Sodexo USA

The source of an employee’s motivation can have a profound effect on the work they produce. One factor for motivation may be compensation. However, for many employees, the opportunity to apply their skills and abilities to achieve a larger goal is an important driver. Knowing that they are contributing to a positive outcome for the organization leads to greater productivity and engagement.

(more…)

Workforce & Workplace
What’s Your Office Kryptonite?
Gerri Mason Hall
Gerri Mason Hall
SVP & Chief Human Resources Officer
Sodexo North America

You might be a superhero at the office, spearheading projects, coming up with great ideas and flying through your to-do lists. But even superheroes have a weakness, something that saps their energy, focus or strength. At the office, these power-reducing habits often begin with good intentions, but they end up wasting time instead of saving it.

(more…)

Workforce & Workplace
The Key to Relevant Leadership is Continuous Learning
Lorna Donatone
Lorna Donatone
CEO, Sodexo Schools Worldwide
President, Sodexo North America

The business world is changing so quickly that it’s often hard to know how to keep up and help your employees cope with the pace of change.

For leaders, it’s crucial to remain relevant in order to be heard and valued. Even if you have great ideas, a great mission and a vision of the future, if you’re not relevant, no one will listen, and you won’t be successful as a leader.

Remaining relevant doesn’t mean you have to be an expert in every field, new idea or trendy concept. But you do have to know enough about your industry and about the world to understand what people are talking about. And you need to be able to communicate in a way that they can relate to. (more…)

Workforce & Workplace
Are You Brave Enough to Become a Better Leader?
Gerri Mason Hall
Gerri Mason Hall
SVP & Chief Human Resources Officer
Sodexo North America

How brave are you? Do you really know what your employees think of you? Are you willing to have a meaningful conversation and ask your employees what they really think? Do you care?

You should—an employee’s relationship with his or her manager is a leading driver of employee engagement. And engaged employees work harder, stay longer and perform better. According to Harvard Business Review “the best managers make a concerted effort to get to know their employees and help them feel comfortable talking about any subject, whether it is work related or not. A productive workplace is one in which people feel safe – safe enough to experiment, to challenge, to share information, and to support one another.”

Sure, it can be a bit intimidating—and it can be equally nerve-wracking for employees to provide constructive feedback to their bosses. However, understanding what your team thinks—and what will make them happy —is crucial to becoming a better manager. Good management is predicated on effective two-way communication and candid feedback helps you grow and improve as a person and as a leader.

Entrepreneur summarizes the benefits of asking your employees for feedback, and offers one popular option, commonly referred to as a 360-degree review. While in theory knowing what’s working and what isn’t is a good thing, the reality is asking for feedback can be difficult, especially from people you manage. It may not always be easy but by welcoming constructive, solution-minded input, you can position yourself as an approachable leader committed to the growth of the company and its employees. There is always room for improvement and strong, insightful leaders will make the most of the opportunity to listen (and actually hear) constructive criticism. In addition to letting your employees know that you genuinely take their input seriously, you can demonstrate your commitment to personal and organizational growth. The end result is more personal insight and a happier, more cohesive team. You will also find that the process surfaces some useful ideas that can improve both productivity and quality of life for employees.

Ultimately, the purpose of 360-degree review is to promote personal and organizational growth and development. When executed correctly, 360-degree reviews can help both employees and leadership to better understand how one’s role impacts the mission and goals of the organization. When receiving feedback from multiple people and perspectives all at once, individuals can better understand how their work and behavior influences the other people. From peers and coworkers to reporting staff and supervisors, multilateral feedback is often considered more accurate and more credible then traditional structured performance reviews.

Human Resource expert Susan M. Healthfield consulted Indeed.com when researching what questions should be included in a 360 review. She points out that without a clearly defined format with specific questions, employees’ free form answers may provide a lot of interesting information, but not data that will help the leader grow. Questions should cover interpersonal skills, motivation, efficiency and problem-solving abilities. Framing the questions effectively helps your employees understand what you want to know and helps you act on the feedback you receive. For example a good question might be structured like this – Does this employee exhibit leadership qualities in the roles he or she plays in the company? If so, can you provide examples of how he or she positively contributes through his/her leadership? If not, how can the employee improve his/her leadership?

When it comes to asking for and receiving feedback from employees there is no universally accepted method. Instead, leadership must examine the specific culture and climate of the organization in order to appropriately determine which methods would be most effective. The way in which an organization introduces, monitors, and evaluates the effectiveness of the 360-degree review process is vital to its ultimate success or failure.

By encouraging the multidirectional flow of information and communication within the workplace, employers, managers and employees can work together to develop a more cohesive team and productive work environment. Increasing feedback effectiveness directly influences business results, which is why improved communication between a manager and employee drives higher levels of employee performance, development, and engagement.

Churchill said, “Success is not final, failure is not fatal: it is the courage to continue that counts.” Or in this case the courage to know, to understand and to act. Are you brave enough to become a better leader?