Sodexo Global Healthcare
Ten years ago it was enough to treat patients’ clinical needs—if the medical or surgical treatments were a success, the patient left satisfied. Improving the patient experience was a supplemental priority for hospitals. Now patients and potential patients pay attention to how they receive clinical treatments and how healthcare providers communicate with them both before and after they leave the hospital. Their perception of care drives hospital revenue and reimbursements, hence making Patient Experience a core element of healthcare services. (more…)
This is the fourth in a continuing blog series based on the findings from the Sodexo 2016 Healthcare Compendium, a compilation of research that examines the increasing trend toward a focus on value in the healthcare sector. Read the full article: Trends in Healthcare Technology
Most major communities have one or more main hospitals, each surrounded by aligned patient-centered medical homes, specialty clinics, outpatient doctors’ offices, ambulatory clinics, urgent care centers and often, smaller, outlying hospitals. The individual entities within each network need to work in concert with each other, but it can be challenging to communicate efficiently so that patient information is secure, consistent and compliant.
Recently stakeholders from strategic and geographic aligned acute care and senior living organizations came together to work collaboratively to answer the question “How can hospitals and senior living providers work better together?” Attendees of The Role of Acute Care and Senior Living in an Integrated Healthcare Delivery System Roundtable, were eager to collaborate, knowing the results could be significant. As I’ve mentioned in previous blogs, acute care hospitals and senior living providers are grappling with new realities: our elders are living longer and want to live healthier, while the government is challenging providers to do more with less. Acute and senior living providers can make a difference in quality of life when we collaborate to create a health and well-being culture in our communities, one that reduces the need for hospital admissions. For example:
The patient experience doesn’t end at the hospital door. What happens next often defines the long-term outcome for the patient, especially for seniors—and the hospital’s financial outcome as well. Acute care hospitals and senior living providers are grappling with new realities: our elders are living longer and want to live healthier, while the government is challenging providers to do more with less.