empathy
Workforce & Workplace
Whole Brain Thinking: Skills Sets for the New Conceptual Age
Mark Bickford
Mark Bickford
President,
Corporate Services
Sodexo North America

History teaches us a great deal about building a workforce that can get the job done.

As civilization progressed from the agricultural age to the industrial age to the information age, the modern workforce evolved from farmer to factory worker to knowledge worker. Over time, our focus shifted from produce to production to productivity. Today, we are moving from the information age into a service-based economy, and a whole new set of competencies are required, including the integration of soft skills with design thinking.

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