Data Analytics for Healthcare Outcomes
ISO:55000 sounds like the name for the latest addition to the Star Trek fleet, but it’s actually the international gold standard in facilities asset management. This sounds a lot less exciting, unless, like me, you are focused on improving the Quality of Life for clients and customers in their buildings through an improved Asset Management Framework (AMF). For me, ISO:55000 certification is not only exciting, it’s the pinnacle of achievement!
A few years ago, Sodexo made a strategic decision to implement a set of tools and systems as part of a global initiative to drive continuous improvements for our clients. These tools are:
- The Asset Management Framework (AMF), a methodology specifically designed to meet the requirements of ISO:55000
- The implementation of a global tool, under the AMF umbrella, called Maximo 7.5, which is a Computerized Maintenance Management System (CMMS) that tracks and manages all the systems inside a building—heating, cooling, electricity, etc. This tool provides superior facilities management service delivery.
Maximo allows us to maximize the asset utilization and optimize the cost of operating a building by streamlining maintenance and managing preventive maintenance. Sodexo uses Maximo to achieve the gold standard for managing a building’s systems at the lowest life cycle cost, or in other words, the best cost for rehabilitating, repairing or replacing a technical or physical system within a building.
Sodexo’s global presence enables us to differentiate ourselves by configuring Maximo to provide a single, unified asset management solution for clients with multiple facilities across the globe. To date, Maximo has been implemented for Sodexo clients in 42 countries. Data we obtain from Maximo allows us to compare costs of operations across geographies. For example, we can compare the cost of running an HVAC system in a hot climate vs. a cold climate.
Maximo’s many benefits include:
- Improved return on assets
- Decreased costs and risk
- Increased productivity
- Real time dashboard reporting
- Purchasing and procurement capabilities
- Labor tracking
- Improved asset-related decision making
- Increased asset service delivery responsiveness and revenue
- Facilitated regulatory compliance efforts
- Improved and streamlined work processes
- Improved quality of our tracking, monitoring and reporting
- Control of maintenance cost predictability that enables clients to make better capital planning decisions
Maximo makes a difference for our on-site operators at client locations as well. Through Maximo, operators are finding it easier to manage maintenance needs, align service levels with business objectives, schedule and track labor, implement a cost-effective maintenance plan and measure the life cycle of systems. Clients can enter service requests through Maximo, all contributing to helping our operators meet Service Level Agreements (SLAs).
Looking to the future, data collected in Maximo and analyzed over time will give us valuable insight into the integrity of facilities’ systems, labor optimization and improving operational efficiencies across the globe. As the world leader in Quality of Life Services, we have a real opportunity to help our clients realize more cost-effective operations that balance operating and capital expenses, improve the environment and increase employee productivity.
Now, isn’t that exciting?
Roopesh Chetty is Vice President of Information Systems & Technology for Sodexo North America. He is a hands-on leader and enterprise architect who enjoys leading organizational assignments and translating strategic technology objectives into operating models that establish large scale technology solutions.