Seniors
Facilitating the Human Connection Where it Matters Most
Joe Cuticelli
Joe Cuticelli
CEO, Seniors
Sodexo North America

I recently returned from a trip to Japan to see first-hand the role robotics play in senior living communities. While robots are a growing topic throughout the North American seniors’ industry, Japan’s rapidly expanding elderly population and corresponding caregiver shortage has accelerated the technology.

In her 2014 paper published by Brookings, “How Humans Respond to Robots: Building Public Policy through Good Design,” Heather Knight discusses why she believes robotics will become an accepted part of daily life. (more…)

Recruitment and Retention for Tomorrow’s Workforce
Jim Moran
Jim Moran
VP of Human Resources,
Seniors North America

The long-term care and senior living industry continues to face workforce challenges. The number of people requiring care keeps rising, and the available labor pool to provide those services isn’t keeping pace. Finding and keeping talent is no longer an HR challenge, but a strategic business priority. Yet, most companies are unable to attract the right talent and/or build lasting relationships with their employees in an effort to overcome the challenges in today’s market. (more…)

Retiring Doesn’t Equal Disconnecting
Joe Cuticelli
Joe Cuticelli
CEO, Seniors
Sodexo North America

After so many years of living my life by the clock and my Outlook calendar, I sometimes wonder what it must be like for the residents we serve when they first retire. The majority juggled demanding personal and business schedules. Did they feel a sense of relief when they no longer had to check a personal device to stay on top of their day – or was there a void?

Now, instead of going cold turkey, an increasing number of senior communities offer residents multiple digital ways to keep track of their still-busy schedules. (more…)

Really Celebrate Older Americans Month
Joe Cuticelli
Joe Cuticelli
CEO, Seniors
Sodexo North America

70 is the new 40. Age is just a number. You’re only as old as you feel.

Clichés aside, seriously; what’s age got to do with it?

As my colleague David Boyd Williams wrote in a recent blog on ageism – leveraging the wealth of experience that older adults offer is good for our society. And, when senior living communities highlight their residents’ vibrant contributions, they underscore the great things inspired age can bring. (more…)

When Culture Matters Most
Joe Cuticelli
Joe Cuticelli
CEO, Seniors
Sodexo North America

Those of us associated with senior living often receive several industry newsletters every morning. They almost always include the latest on the hottest topic — staffing, specifically the challenges faced in hiring, training and retaining committed employees to care for residents.

The situation is serious; LeadingAge statistics show that the average employee turnover at Life Plan Communities is 42 percent. National senior living research firm Holleran conducted a study that revealed the average new employee’s “honeymoon period” lasts about a year, Senior Housing News reported.  After that, things get challenging and retention falters. (more…)

Quality of Life is Not One Size Fits All When it Comes to Experienced Adults
David Boyd Williams
David Boyd Williams
Director of Global Diversity,
Sodexo

For some seniors, quality of life is not only a function of how they measure enjoyment and fulfillment in life; it is also about how they believe they are perceived by society in general. Questions such as, “Do you see me as someone over the hill or someone with wisdom and experience?” now punctuate the public sphere. How can the experience of seniors be seen as a value to both their own quality of life and that of those around them? Rather than being seen through a narrow lens, the seniors industry has an opportunity to enhance society’s understanding of the significant experiences that older adults offer.

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Will Robotics Have a Role in Senior Living?
Joe Cuticelli
Joe Cuticelli
CEO, Seniors
Sodexo North America

Watching R2D2 and C3PO in the Star Wars series performing heroic tasks to assist Luke, Leia and Han Solo (and their predecessors) in their battle against the Empire seemed very natural to me. We saw them as real characters and an integral part of the world they participated in.

Given that sourcing caregivers to care for our elderly citizens is a major issue for the senior living industry globally, the development of robotic solutions is well underway. Dependency ratios – the proportion of working age people to the elderly – are growing. And, for the first time in human history, people aged 65 and over will outnumber children under age 5 before 2020. These two age groups will then continue to grow in opposite directions. By 2050, the proportion of the population aged 65 and older (15.6 percent) will be more than double that of children under age 5 (7.2 percent). This unique demographic phenomenon is unprecedented. (more…)

Doing Winter Better – Why Where You Live Matters
Joe Cuticelli
Joe Cuticelli
CEO, Seniors
Sodexo North America

Snow, ice, cold, slippery roads – and isolation. And that’s on good days, when an ice storm or high winds haven’t knocked down the power lines. No senior in this situation is singing, “Hello, darkness, my old friend.” (more…)

Hiring for Heart, Retaining by Caring: Building the Senior Care Workforce
Gerri Mason Hall
Gerri Mason Hall
President,
Sodexo Stop Hunger Foundation
SVP & Chief Human Resources Officer,
Sodexo North America

By 2025, there will be over 8 billion people on our planet, and one in 10 will be over 65. That has huge implications for our country. It will also have a major impact on the senior living industry. As the population increases—and as baby boomers age—more people than ever will choose to move into senior living communities. (more…)

Still a Person – Dementia’s Impact on Quality of Life
Thomas Jelley
Thomas Jelley
Director,
Sodexo Institute for Quality of Life

This is the second blog in a continuing series based on the findings from the Sodexo Institute for Quality of Life’s recent roundtable on memory care. Read the full whitepaper: “Treat me like a person, because that is what I still am.”

 

We each have a unique set of circumstances that determine our quality of life (QOL). This can include environmental factors, health and well-being, socio-economic status and more. For the more than five million Americans who live with dementia, QOL is influenced by a completely different set of circumstances. (more…)

The Stigma of Living with Dementia
Joe Cuticelli
Joe Cuticelli
CEO, Seniors
Sodexo North America

This is the first blog in a continuing series based on the findings from the Institute for Quality of Life’s roundtable on memory care. Read the full whitepaper: “Treat me like a person, because that is what I still am.”

Dementia is perceived differently by different people. Broadly, dementia refers to a decline in mental ability serious enough to reduce a person’s ability to perform common activities. Alzheimer’s is the most common form of dementia. The Alzheimer’s Association reports that one in nine Americans over the age of 65 is impacted by dementia. As the 75 million baby boomers (ages 51-69) grow older, the number of Americans with dementia will significantly increase. (more…)

Aligning Needs and Expectations: Best Practices for Acute Care and Senior Care Collaboration
Joe Cuticelli
Joe Cuticelli
CEO, Seniors
Sodexo North America

The desire and necessity to improve seniors’ healthcare experience presents both opportunity and motivation for improved collaboration between acute and senior care providers. Recently a roundtable brought together stakeholders from strategic and geographic aligned acute care and senior living organizations to work collaboratively together to answer the question “How can hospitals and senior living providers work better together?” (more…)

Creating a Health and Well-Being Culture: What Hospitals and Senior Communities Can Do
Joe Cuticelli
Joe Cuticelli
CEO, Seniors
Sodexo North America

Recently stakeholders from strategic and geographic aligned acute care and senior living organizations came together to work collaboratively to answer the question “How can hospitals and senior living providers work better together?” Attendees of The Role of Acute Care and Senior Living in an Integrated Healthcare Delivery System Roundtable, were eager to collaborate, knowing the results could be significant. As I’ve mentioned in previous blogs, acute care hospitals and senior living providers are grappling with new realities: our elders are living longer and want to live healthier, while the government is challenging providers to do more with less. Acute and senior living providers can make a difference in quality of life when we collaborate to create a health and well-being culture in our communities, one that reduces the need for hospital admissions. For example:

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Aligning Needs and Expectations: Best Practices for Acute Care and Senior Care Collaboration
Joe Cuticelli
Joe Cuticelli
CEO, Seniors
Sodexo North America

The desire and necessity to improve seniors’ healthcare experience presents both opportunity and motivation for improved collaboration between acute and senior care providers. Recently a roundtable brought together stakeholders from strategic and geographic aligned acute care and senior living organizations to work collaboratively together to answer the question “How can hospitals and senior living providers work better together?”

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Redefining the Patient and Resident Experience
Joe Cuticelli
Joe Cuticelli
CEO, Seniors
Sodexo North America

The patient experience doesn’t end at the hospital door. What happens next often defines the long-term outcome for the patient, especially for seniors—and the hospital’s financial outcome as well. Acute care hospitals and senior living providers are grappling with new realities: our elders are living longer and want to live healthier, while the government is challenging providers to do more with less.

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