Healthcare Services
Driving the Evolution of Patient Experience
Alison B. Saine
Alison B. Saine
Director, Patient Insights
Sodexo Global Healthcare

Ten years ago it was enough to treat patients’ clinical needs—if the medical or surgical treatments were a success, the patient left satisfied. Improving the patient experience was a supplemental priority for hospitals. Now patients and potential patients pay attention to how they receive clinical treatments and how healthcare providers communicate with them both before and after they leave the hospital. Their perception of care drives hospital revenue and reimbursements, hence making Patient Experience a core element of healthcare services. (more…)