2016 Healthcare Compendium


The 2016 Healthcare Compendium consists of a select compilation of thought leadership created by healthcare researchers over the past 12 months. Our collection includes pieces touching on a variety of topics and trends in healthcare, from case studies, theoretical white papers, plus hands-on training recommendations and initiatives. In examining these issues, we look both inside and beyond the walls of the hospital. Our guiding principle has been the search to identify key areas where we can make improvements that will result in greater value creation and improved patient outcomes, against a backdrop of cost and efficiency pressures.

We hope that the selection of thought leadership included in the compendium will shed light on key areas of improvement for hospitals, where we can work collectively to improve efficiency and outcomes – with the ultimate goal of healthier patients and improved well-being among entire populations.

Section Introductions


Healthcare_Compendium2016Lowell General Hospital is recognized for its outstanding quality of care, continuing quest for improvement and financial success. When the hospital sought a strategic partner who shared its commitment to quality—one that would work collaboratively with senior management to help the hospital reach new heights—it chose Sodexo and its integrated Comprehensive Services Solutions.

Sodexo’s Comprehensive Services Solutions (CSS ) model integrates and manages services in seven major areas, and has buoyed and enhanced the hospital’s drive to the top. Within the integrated CSS model, resources can be mobilized from multiple service areas quickly and effectively, to solve problems in the most coordinated and efficient way. This means that efficiencies can be shared across service areas and overall productivity can be increased, while helping the hospital meet its promise of delivering complete connected care. Click here to learn more about this innovative partnership.

Patient Experience

Healthcare_Compendium2016In the healthcare system worldwide, there has been a shift from a traditional, disease-centered approach toward a more contemporary, holistic patient-centered care model. As more hospitals convert to this patient-centered model, the standard for defining and measuring quality services has evolved to include a construct known as “Patient Experience.” In fact, Patient Experience is now considered one of the three pillars of quality in healthcare, along with clinical effectiveness and patient safety. Click here to learn more.




Healthcare_Compendium2016In this day and age, healthcare institutions use technology in everything they do. From clinical documentation and coding software to patient satisfaction surveys, it is evident that healthcare technology is no longer a luxury – it is a necessity.

Healthcare institutions, particularly smaller facilities, must keep up with this trend toward technology or face the possibility of being left out and left behind. Lack of technology, especially in outlying healthcare facilities, can affect the performance as well as the functionality of the entire healthcare system, through decreased quality of care, poor health outcomes, and lower patient satisfaction. Click here to learn more.


Population Health Management

Healthcare_Compendium2016The healthcare industry must go beyond treating individuals with chronic conditions to also address the risks of different population segments before they reach advanced stages of illness. Population Health (PHM) is helping to shift the focus toward wellness, using a broader perspective that promotes improved health outcomes for entire groups or populations. Click here to learn more.




Infection Prevention

Healthcare_Compendium2016Healthcare-associated infections (HAIs) are a significant issue for patient safety. Evidence-based studies conclude that hand hygiene protocols can result in sustained reduction of HAIs; however, compliance is often poor. Sustained improvement has been achieved when patient safety is a programmatic priority and hand hygiene is factored into workflow practices. It is also essential that hand hygiene messaging be included in the full continuum of care. Click here to learn more.